Customer Care with a Healthcare Company (French Language)

Customer Care with a Healthcare Company (French Language)

Office Location is Centro Empresarial de Braga Ferreir, Rua Professor Henrique Barros LT A4 e A5, 4705-319 Braga, Portugal

Salary is EUR 900 per month gross with bonuses

Join Our Mission to Improve Lives Through Technology!

Were fanatical about delivering exceptional customer experiences. We partner with some of the world's leading brandslike a top-tier E-Health Platformto help customers with care, empathy, and precision. As we expand our healthcare support operations, were looking for French-speaking Customer Care Specialists to be part of something meaningful in Braga.

About the Role

As a Customer Care Specialist, you will be the first point of contact for French-speaking users of a leading digital health platform. Your mission: support users with technical questions, guide them through product features, and help them navigate their health journey with compassion and clarity.

Your Key Responsibilities

• Respond to inbound inquiries via phone, email, and chat from users in French.

• Assist users with account management, appointment scheduling, and general troubleshooting.

• Educate users on the platforms features, best practices, and healthcare resources.

• Escalate complex issues to the appropriate internal teams.

• Maintain high-quality service standards in a regulated, sensitive environment.

• Act as a brand ambassadorempathic, knowledgeable, and customer-centric.

What You Need to Succeed

• Fluent in French (C1/C2) and comfortable communicating in English (B2 or higher).

• Experience in customer service or a client-facing rolepreferably in healthcare, tech, or support environments.

• Excellent communication skills, with a calm and professional demeanor.

• Good tech skillsyoure confident navigating multiple systems and learning new tools.

• A desire to help others and contribute to digital health innovation.

• EU citizenship or valid Portuguese work permit.

What We Offer

• A competitive salary package with performance-based bonuses.

• Private health insurance after 6 months.

• Paid training and continuous development opportunities.

• A dynamic and inclusive team culture with career growth potential.

• Relocation support (if applicable).

• A chance to make an impact in peoples lives through e-health technology.

About Us

We help the worlds best brands deliver unforgettable experiences. We believe in putting people firstour clients, their customers, and our amazing team. Join us, and help shape the future of customer support in healthcare.

Apply now and become part of something bigger.
Because we care.