Customer Care Search Engine Company (French Language) EUR 3,000 Welcome Bonus

Customer Care Search Engine Company (French Language) EUR 3,000 Welcome Bonus

Office Location is Av. Mediterrâneo 1, 1990-203 Lisboa, Portugal

Salary is EUR 900 per month gross with bonuses

The Customer Service Representative position offers a dynamic opportunity to engage with customers through various channels such as inbound and outbound calls or online interactions, depending on client needs. In this role, you'll provide top-tier customer support and help resolve common issues related to the clients products or services.

Discover a Career that Inspires

Are you ready to take the next step in your career? Join a leading global technology and services provider, empowering the brands of the future. We support renowned companies in over 70 countries with cutting-edge technology and integrated solutions, helping them improve their operations and customer experiences. Our commitment to excellence has earned us recognition as one of the Worlds Best Workplaces, Best Companies for Career Growth, and Best Company Culture year after year.

If youre looking for growth and inspiration, this position offers the chance to contribute to the success of your team and our clients, ensuring high performance in all operational aspects. You'll help us achieve key goals related to quality, efficiency, and improving the customer journey.

Growth and Development Opportunities

Were dedicated to providing you with the tools and support you need for success. With comprehensive training, cutting-edge technologies, and continuous development programs, you'll be well-equipped to grow both personally and professionally. Over 80% of our leaders were promoted from within, making this a place where career growth is highly valued.

Your Role

As a Customer Service Representative, you will:

• Assist customers with inbound inquiries, ensuring relevant case information is documented

• Provide exceptional customer satisfaction through assistance with pre-sales, general inquiries, and technical support, using multiple channels

• Handle customer escalations as needed, collaborating with other team members to resolve issues

• Work closely with other technicians to efficiently close help tickets

Qualifications for Success

This role is a great fit if you:

• Have proficiency in both French (written and spoken) and English (B2)

• Possess excellent written and verbal communication skills, capable of simplifying technical concepts for non-technical users

• Demonstrate patience and problem-solving skills

• Stay updated on the latest trends in IT and technology

• Are proactive, self-motivated, and thrive in a team environment

If you dont meet every single requirement, dont worrywe still encourage you to apply. We are dedicated to finding the right fit for you, whether in this role or another.

What We Offer

This position comes with a range of benefits to suit your lifestyle:

• Full-time, indefinite contracts (based on experience and client needs)

• Competitive salary and performance-based bonuses

• A 3,000 welcome bonus

• A central Lisbon location

• Comprehensive paid training on company operations and your specific project

• Career development programs, specialized courses, and language classes

Unlock Your Best Self

If this sounds like the next step in your career, apply today and join a community of over 440,000 professionals who call us their employer of choice.

We are an equal-opportunity employer, committed to creating a diverse and inclusive work environment. All hiring decisions are based on business needs, job requirements, and professional qualifications, without discrimination based on race, age, gender identity, sexual orientation, religion, ethnicity, family status, or any other protected characteristic.

Eligibility

To comply with local laws, only candidates legally authorized to work in Portugal will be considered for this position.