Remote Customer Care with an Operation System Corporation (French Language)

Remote Customer Care with an Operation System Corporation (French Language)

Work remotely from anywhere in Greece! You've got to be located in Greece.

Salary is EUR 1,200 per month gross with bonuses

Do you have a strong background in Computer Science or IT Engineering? Join a dynamic team of Technical Support Experts in Greece!

For over 30 years, our team has been connecting customers with top global brands, creating fantastic opportunities for talented individuals.

As part of our collaboration were offering an exciting opportunity for passionate technology enthusiasts to make a meaningful impact in the world of technical support.

If you're a fluent French speaker with excellent computer skills, this could be the perfect role for you!

What you will do:

• Provide top-tier technical support to Business Customers, troubleshooting and resolving their technical issues

• Collaborate with colleagues to efficiently address customer concerns or escalate issues when necessary, ensuring a seamless experience for our clients

• Maintain clear and effective communication with key stakeholders, keeping them updated on the resolution status of their issues

• Log cases on internal systems and stay up-to-date with the latest Microsoft products and services

• Handle inquiries via multiple communication channels, ensuring a positive and productive interaction

• Offer in-depth technical assistance, identifying ways to improve efficiency across multiple platforms

• Build strong relationships with Business Customers, responding to their inquiries with speed and professionalism

• Investigate the root cause of issues, providing solutions while ensuring high customer satisfaction

What you will bring:

• Fluency in French

• Excellent communication skills in English

• Strong written and verbal communication, problem-solving, and soft skills

• A solid background in Science, Math, Engineering, or Computer Science

• 2-3 years of experience in helpdesk or system administration roles, particularly with medium to large businesses

• Experience with Microsoft Office products

• Business Client support experience (both B2B and B2C)

• Active listening skills with the ability to ask the right questions and provide value-added recommendations

• Technical knowledge of Windows Operating Systems, networking, Microsoft productivity tools, Active Directory, and administration of tools such as Exchange, Outlook, SharePoint, Skype for Business, and Teams

• Certifications such as MCSE or Cisco are a plus

What we offer:

• Full relocation support to Greece, including flight tickets, hotel accommodation, and assistance with finding housing (all at no cost to you)

• Competitive monthly salary, plus two additional salaries each year

• Health care benefits and a variety of discounts

• Comprehensive training provided by certified instructors

• Opportunities for professional growth and development

• Free online Greek language courses

• A diverse, inclusive workplace thats certified as a Great Place to Work

This is a fantastic opportunity to advance your career with a multinational company, where you'll gain valuable experience while working for one of the biggest brands in the world. Join a diverse and inclusive team where equal opportunities are provided to all.