Customer Care with an Insurance Company (Dutch Language)

Customer Care with an Insurance Company (Dutch Language)

Office Location is Av. Mediterrâneo 1, 1990-203 Lisboa, Portugal

Salary is EUR 1,100 per month gross with bonuses

Experience the power of a game-changing career

Are you ready to take the next step in your career? Were a global leader in technology and services, driving the success of the brands of the future. Our work impacts well-known brands that you interact with every day, helping them enhance their operations through innovative technology and integrated solutions across more than 70 countries. Were proud to be recognized year after year with prestigious awards such as "Worlds Best Workplaces," Best Companies for Career Growth, and Best Company Culture.

If you're eager to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), youll play a crucial role in ensuring performance goals are met across all operations. You will also contribute to delivering exceptional client experiences, helping achieve excellence in quality, efficiency, and customer journey improvements.

Career growth and personal development

We provide the training, cutting-edge technologies, and ongoing support you need to thrive. At our company, there is abundant opportunity for career advancement and personal growth. Around 80% of our managers and leaders have been promoted from within, which is why we offer a wide range of FREE Learning and Leadership Development programs designed to guide you toward the career of your dreams.

What you will do in this role

As a Customer Service Representative, you will:

• Assist clients with inquiries about their insurance policies through calls or chats

• Process requests by entering data into our client policy administration system or by sending necessary documents, such as information, contract documents, etc.

• Manage the indexing and electronic archiving of documents in our system

• Handle policy change requests and update payment details

• Process claims and cancellations

Your qualifications

This role is a great fit if you:

• Are fluent in Dutch (C2) and proficient in English (B2)

• Have previous customer experience (preferred but not required)

• Possess strong verbal and written communication skills with a professional and courteous approach

• Are proactive, self-motivated, and a great team player

Even if you dont meet every single requirement, we encourage you to apply. Well strive to match you with the right opportunity, whether its this role or another.

Whats in it for you

In this role, we offer a range of benefits to support your unique lifestyle:

• Full-time position with an indefinite contract (based on experience and client needs)

• Competitive salary and performance-based bonuses

• Central Lisbon location

• Comprehensive paid training on the company and your specific project

• Career development programs, specialized courses, and language classes

Experience the best version of you!

If this sounds like the perfect opportunity for the next step in your career, we would love to hear from you. Apply today and see why so many professionals around the world choose us as their employer of choice.

We are proud to be an equal-opportunity employer, committed to diversity and inclusivity. Our recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.

Eligibility to work

Applicants must be legally authorized to work in Portugal to be considered for this position.