Customer Care with a Japanese Tobacco Company (Czech Language)

Customer Care with a Japanese Tobacco Company (Czech Language)

Office Location Advance Business Center 1, g.k. Mladost 4Mladost, ul. "Samara" 4, 1766 Sofia, Bulgaria

Salary is EUR 1,750 per month gross with bonuses

Were not just offering jobswere creating a dynamic community of passionate individuals ready to make waves in the world of Customer Service! If you thrive in an energetic atmosphere and are excited to support a leading tobacco brand, youre in the perfect spot.

Get readyyour exciting career adventure begins right here!

What You Will Do:

Champion Customer Satisfaction: Engage with customers via email, chat, and phone, turning challenges into solutions and making their day a little brighter.

Become a Product Pro: Dive into our products and services to gain expert knowledge that helps you provide accurate and timely support.

Problem-Solving Extraordinaire: Embrace your inner detective to gather the right information and deliver fast, satisfying answers to customer inquiries.

Build Genuine Connections: Create meaningful, friendly interactions with customers that leave a positive impact. Your warmth and care will truly shine!

Collaborate and Celebrate: Join a team where sharing ideas, celebrating achievements, and having fun is part of everyday life. Together, we create an incredible work environment!

What You Bring to the Table:

• Excellent Communication: Near-native in Czech with strong English skillsboth written and spoken.

• Customer Service Experience: If you've previously worked in a service role, wed love to hear your story!

• Tech-Savvy Mindset: Confident using MS Office and familiar with CRM systems.

• Sharp Attention to Detail: Youre great at managing multiple tasks, whether independently or as part of a team.

What You Can Expect:

• Full-time position with shift flexibility between 9:00 a.m. 11:00 p.m., Monday through Sunday

• Competitive salary plus monthly performance-based bonuses

• Convenient office location with easy access to public transport

• Fully paid initial training and comprehensive onboarding

• Ongoing learning and development through structured programs

• Clear pathways for professional growth and career development

• Health and wellbeing programs to keep you at your best

• Relocation support if needed, including travel and accommodation assistance

Additional Benefits Include:

Health and life insurance, Multisport card, transport allowance, bonuses for major life events, extra paid leave for education, corporate discounts, company events, and so much more!