Customer Care with Website Studio (French Language) EUR 3,000 Welcome Bonus

Customer Care with Website Studio (French Language) EUR 3,000 Welcome Bonus

Office Location is Av. Mediterrâneo 1, 1990-203 Lisboa, Portugal

Salary is EUR 900 per month gross with bonuses

Experience the power of a game-changing career!

Are you ready to take your career to the next level? We are a global leader in technology and services, empowering the brands of the future. With a presence in over 70 countries, we work with renowned brands to enhance their businesses through innovative technology and integrated solutions. We are proud to be recognized with awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture year after year.

If youre passionate about growth and inspiration, join us as a Customer Service Representative in Lisbon, Portugal (On-Site). In this role, you will ensure that performance goals are achieved across all operations while fulfilling client expectations related to operational excellence. This includes high targets for quality, efficiency, and customer journey improvements. Were committed to helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Career growth and personal development

We are dedicated to providing you with all the training, cutting-edge technologies, and continuous support needed for your success. With us, theres significant potential for career and personal growtharound 80% of our managers and leaders have been promoted from within! We offer a variety of FREE Learning and Leadership Development programs designed to help you build the career youve always dreamed of.

What you will do in this role

As a Customer Service Representative, you will:

• Provide exceptional customer service via chat, email, and phone to users.

• Troubleshoot user issues with the platform, offering guidance and solutions.

• Educate users on the platform's features and help them get the most out of their websites.

• Work closely with product and development teams to resolve complex technical issues.

• Stay up-to-date with new program features and updates to provide accurate support.

• Collect and relay user feedback to improve the overall user experience.

Your qualifications

This role is perfect for you if you:

• Have a high level of French (written and oral) and fluency in English (B2).

• Have experience in customer service, tech support, or a similar role.

• Possess strong communication skills, both verbal and written.

• Are tech-savvy, with the ability to quickly learn new software and tools.

• Have excellent problem-solving skills and patience when assisting users.

• Experience with website builders or content management systems is a plus.

If you dont check every box, dont worry! We still encourage you to apply. Well work with you to find the right role, whether its this one or another opportunity.

Whats in it for you

In this role, we offer benefits that support your unique lifestyle:

• Full-time with indefinite contracts (negotiable based on your experience and client needs).

• Competitive salary and performance bonus.

• 3000 Welcome Bonus.

• Central location in Lisbon, Portugal.

• Full paid training on the company and the project you'll be working on.

• Career development programs, specialized courses, and language classes.

Experience the best version of you!

If this sounds like the perfect next step in your career, we want to hear from you. Apply today and discover why so many talented professionals across the globe have chosen to build their careers with us.

We are an equal-opportunity employer.

We proudly unite as one team, one company, globally, and we are committed to providing equal employment opportunities for all candidates in a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected classification.

Eligibility to work

In accordance with Portugals law, only applicants who are legally authorized to work in Portugal will be considered for this position.