Remote Customer Care with an Operation System Corporation (German Language)

Remote Customer Care with an Operation System Corporation (German Language)

Work remotely from anywhere in Greece! You've got to be located in Greece.

Salary is EUR 1,300 per month gross with bonuses

Are you passionate about technology and have a strong background in Computer Science or IT engineering? We have an exciting opportunity for you to join an outstanding technical support team in Greece!

This is your chance to be part of a renowned global brand, offering a rewarding experience for technology enthusiasts who want to make an impact. If you are fluent in German and have excellent computer skills, this is the ideal role for you!

What youll do:

• Provide expert support to business customers, addressing technical issues and troubleshooting challenges they face.

• Collaborate, resolve, or escalate issues to ensure a seamless experience for customers.

• Keep stakeholders informed with clear and timely communication about issue resolution.

• Log cases in internal systems while staying updated on the latest products and services.

• Manage customer inquiries through various communication channels.

• Offer complex technical assistance and drive program efficiency across multiple platforms.

• Build strong customer relationships through prompt and professional support.

• Investigate issues, provide effective solutions, and maintain high levels of customer satisfaction.

What youll bring:

• Fluency in German.

• Excellent communication skills in English.

• Strong written and spoken communication, soft skills, and problem-solving abilities.

• A solid background in Science, Math, Engineering, or Computer Science.

• 2-3 years of experience in helpdesk or system administration roles, ideally with medium to large businesses.

• Proficiency in Microsoft Office products.

• Experience in Business Client support for B2B or B2C roles.

• Strong listening skills and the ability to uncover customer needs and offer tailored solutions.

• Technical expertise in Windows OS, networking, Microsoft productivity tools, and administration of services like Exchange, Outlook, SharePoint, Teams, and Skype for Business.

• Certifications like MCSE or Cisco will be an advantage.

What we offer:

• Relocation support to Greece, including flight tickets, hotel accommodation, and help with the house search (all at no cost to you).

• Competitive monthly salary, plus two additional salaries per year.

• Health care benefits and a wide range of discounts.

• Comprehensive training by certified instructors.

• Opportunities for professional growth and development.

• Free online Greek language courses.

• Work with a company certified as a great workplace, promoting diversity and inclusion.

This is a fantastic opportunity to grow your career with a multinational company while gaining valuable experience and developing new skills. Join us and be part of a team that values diversity, offering equal opportunities to all employees, regardless of gender, ethnicity, religion, culture, or age.