Customer Care with Computer Company (German Language) EUR 3,000 Welcome Bonus

Customer Care with Computer Company (German Language) EUR 3,000 Welcome Bonus

Office Location is Av. de Sidónio Pais 93, 4250-488 Porto, Portugal

Salary is EUR 1,100 per month gross with bonuses

Experience the power of a game-changing career!

Are you ready to take the next step in your career? Were a global leader in technology and services, helping iconic brands improve their businesses with innovative solutions in over 70 countries. With recognition as a World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture year after year, were proud to offer an environment where talent thrives.

As a Customer Support Agent in Porto, Portugal, you will play a key role in meeting performance goals across operations and exceeding client expectations for excellence in quality, efficiency, and customer journey improvement. Youll also actively contribute to service improvements and ensure customer guidelines are met, creating an enhanced experience for users.

Career growth and personal development

We provide comprehensive training, cutting-edge technologies, and ongoing support to help you succeed. Were committed to fostering career and personal growth, with about 80% of our managers and leaders being promoted from within. Our range of free Learning and Leadership Development programs will empower you to build the career youve always dreamed of.

What you will do in this role

As a Customer Support Agent, you will:

• Be the voice of the company, directly interacting with customers

• Provide support to our German-speaking customers via phone, email, chat, and social media

• Assist merchants with any inquiries regarding our products and services

• Optimize processes to continuously improve merchant satisfaction

• Collaborate with departments like Sales and Marketing

• Be part of an international and multilingual team

Your qualifications

This is a great role if you:

• Are fluent in German (C1) and have advanced English skills (B2)

• Have strong communication skills: approachable, patient, and customer-focused

• Possess high empathy and a commitment to delivering excellent, customer-friendly service

• Are capable of managing escalation processes and resolving complex issues

• Have prior experience in customer support

• Are comfortable with omnichannel support (phone, chat, email) and multitasking with various tools

• Have a problem-solving mindset and persistence in resolving issues

• Stay organized and calm under pressure

• Are proficient with smartphones, tablets, and computers

Even if you dont meet every requirement, we encourage you to apply. Well work with you to find the right fit for your skills and experience.

Whats in it for you

We offer benefits that support your lifestyle:

• Full-time, indefinite contracts (based on experience and client needs)

• Competitive salary and performance bonuses

• 3000 Welcome Bonus

• Work in a prime location in Porto, Portugal

• Paid training on the company and project

• Career development programs, specialized courses, and language classes

Experience the best version of yourself!

If this sounds like the perfect opportunity to advance your career, we want to hear from you. Apply today and discover why so many professionals around the globe choose us as their employer of choice.

Were an equal-opportunity employer

We proudly unite as one global team, committed to equal opportunities and a discrimination-free work environment. Our recruitment practices focus on job needs, qualifications, and professional experience, without regard to race, gender, age, religion, or other protected categories.

Eligibility to work

Applicants must be legally authorized to work in Portugal in accordance with local law.