Customer Care with Esports Company (French Language) EUR 3,000 Welcome Bonus

Customer Care with Esports Company (French Language) EUR 3,000 Welcome Bonus

Office Location is Av. Mediterrâneo 1, 1990-203 Lisboa, Portugal

Salary is EUR 900 per month gross with bonuses

Embrace the Opportunity for a Transformative Career

Are you ready for the next step in your career? Join a global leader in technology and services, empowering the brands of tomorrow. We collaborate with well-known global brands to enhance their business with innovative technology and integrated solutions across over 70 countries. Were proud to have earned recognition year after year, including accolades such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture.

If youre eager to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you'll be at the forefront of driving operational excellence. You will play an essential role in ensuring that performance goals are met while fulfilling client expectations related to quality, efficiency, and customer journey improvement.

Unlock Career Growth and Personal Development

We believe in investing in your success. With the support of comprehensive training, cutting-edge technologies, and ongoing development, you will have the resources you need to thrive. We offer a wealth of growth opportunities, with 80% of our managers and leaders promoted from within! We also offer a variety of FREE Learning and Leadership Development programs to help you build the career youve always envisioned.

Your Role and Responsibilities

As a Customer Service Representative, you will:

• Serve as a knowledgeable consultant for customers in the sports industry.

• Respond promptly and effectively to customer inquiries, concerns, and feedback across multiple channels.

• Foster strong relationships with customers through open, positive, and interactive communication.

• Deliver exceptional service, ensuring satisfaction with the solutions provided while adhering to company policies and procedures.

• Provide feedback and suggestions to optimize internal processes for continuous improvement.

What Were Looking For

This role is a great fit if you:

• Are fluent in French and English (both written and spoken, B2 level or above).

• Have a passion for sports and thrive in a team environment with a positive attitude.

• Possess solid typing and computer skills (familiarity with MS Office).

• Are tech-savvy and quick to learn new software and tools.

• Can explain complex concepts clearly and concisely.

• Have prior experience in customer service (preferred but not required).

• Are available to work rotational shifts.

Even if you don't meet all the criteria, we encourage you to apply! We are committed to matching you with the right opportunity based on your skills and experience.

Whats in It for You

In this role, we offer a range of benefits to help you thrive:

• Full-time, indefinite contracts (based on experience and project needs).

• Competitive salary and performance-based bonuses.

• A generous 3000 Welcome Bonus.

• A prime central location in Lisbon, Portugal.

• Comprehensive paid training specific to your role and projects.

• Career development programs, specialized courses, and language classes.

Your Path to Becoming Your Best Self

If you feel this is the perfect next step in your career journey, wed love to hear from you. Apply today and discover why so many talented individuals around the world choose to build their careers here.

Equal Opportunity Employer

We are proud to be a diverse and inclusive company, committed to offering equal opportunities for all candidates in a discrimination-free work environment. Our recruitment practices focus on business needs, job requirements, and professional qualifications.

Eligibility to Work

In line with Portugals legal requirements, only candidates who are legally authorized to work in Portugal will be considered for this position.