Sales Customer Care with a Cruise Company (German Language)

Sales Customer Care with a Cruise Company (German Language)

Office Location is Av. de Sidónio Pais 93, 4250-488 Porto, Portugal

Salary is EUR 1,100 per month gross with bonuses

Experience the Power of a Game-Changing Career

Are you ready to take the next step in your career? Join a global leader in technology and services, empowering some of the most iconic brands of today and tomorrow. With a presence in over 70 countries, we help businesses enhance their operations through technology and integrated solutions. We take great pride in being recognized year after year with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture.

If youre eager to grow and be inspired, we invite you to apply for the role of Content Moderator in Porto, Portugal (On-Site). In this position, you'll have the opportunity to leverage your skills and support various areas of social media for our client. You'll play an active role in ensuring client guidelines are followed while promoting and contributing to service improvements that benefit users.

Career Growth and Personal Development

We are committed to providing you with all the training, cutting-edge technologies, and continuous support needed to thrive. Theres a genuine opportunity for career advancement and personal growth in our organization. Around 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve the career youve always dreamed of.

What You Will Do in This Role

As a Content Moderator, you will:

• Take an active role in seeking opportunities to enhance service and improve user experience from the very beginning.

• Review, audit, and moderate content from customers and ensure compliance with copyright regulations.

• Monitor user behavior and ensure social media policies are adhered to, while adapting to evolving circumstances.

• Analyze reports according to protocols, maintaining a high standard of quality in each evaluation.

• Act as a key point of moderation between social media users, applying guidelines in line with nuanced and context-sensitive policies.

• Make autonomous decisions on challenging issues, including sensitive or business-critical situations.

Your Qualifications

You are a great fit for this role if you:

• Are fluent in both German (C1) and English (B2), with strong verbal and written communication skills.

• Have at least 6 months of relevant experience in related fields.

• Are customer-focused, with excellent service skills.

• Have the ability to handle repetitive tasks in a fast-paced, high-production environment.

• Work well both independently and as part of a team.

• Are able to multitask, think critically, and communicate effectively.

• Are a fast learner and a diligent worker.

Even if you dont meet every single qualification, we still encourage you to apply. Well work with you to find the role that best suits your skills and aspirations.

Whats in It for You

In this role, we offer a range of benefits that support your unique lifestyle:

• Full-time, indefinite contracts (negotiable based on experience and client needs).

• Competitive salary and performance bonuses.

• A generous 3000 Welcome Bonus.

• A central, convenient location in Porto, Portugal.

• Fully paid training on both the company and the project you'll be working on.

• Career development programs, specialized courses, and language classes.

Experience the Best Version of You!

If youre excited about this opportunity and ready for the next step in your career, we want to hear from you. Apply today and discover why so many game-changers around the world choose to work with us.

Equal Opportunity Employer

We are united as one team, one company globally, committed to equal employment opportunities for all candidates. We promote a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Please note that only applicants who are legally authorized to work in Portugal will be considered for this position.