Customer Care with a Booking Corporation (Croatian Language)

Customer Care with a Booking Corporation (Croatian Language)

Office Location is Lagoumitzi 40, Athina 117 45

Salary is EUR 1,200 per month gross with bonuses

Our business is all about making customers happy and bringing a human touch to every interaction. Were the team behind many of the worlds most beloved brands, combining people power with cutting-edge technology.

Are you ready to make peoples days brighter? Whether its quickly providing answers, offering thoughtful product advice, or resolving issues with a positive attitude, youll be the key to turning an ordinary experience into an extraordinary one.

Your role is crucial in shaping the experience for customers, clients, and employees. And, our customer experience team is a major reason why weve earned a reputation for having an award-winning culture.

Being part of our team means enjoying a variety of benefits:

• Free career development courses

• Health and wellness programs

• Paid time off & work-life balance

• Community give-back events

• Referral & recognition programs

Were dedicated to earning your smile every day. Whether youre working from home or at one of our fantastic locations, we offer benefits and support programs to care for you and your family.

What Youll Be Doing If youre passionate about travel and customer service, this is your chance to make a real impact. Youll be helping customers quickly find answers, offering product consultations, and ensuring their issues are resolved with a smile. Your work will make their experience exceptional, not just average.

During a Typical Day, Youll:

• Answer incoming customer communications

• Conduct research to resolve customer issues

• Be the first point of contact for top-tier accommodation partners, handling queries like room modifications, rates, and availability

• Provide accurate and complete information using the right tools and processes

• Ensure a high level of service and a positive partner experience

What You Bring to the Role:

• Fluency in Croatian and English

• High school diploma or equivalent

• At least 6 months of customer service experience

• Strong product or service knowledge and the ability to explain it clearly

• Computer-savvy

• High-speed internet in a quiet home office (if applicable)

• Residence in Greece or ability to relocate and gain work authorization swiftly

What You Can Expect:

• Supportive leadership that encourages and guides your growth

• A diverse, community-focused organization

• Ample career growth opportunities and plenty of learning

• 25 days of annual leave

• A welcoming work environment during training and engaging activities in Athens city center

• Relocation assistance, if needed

• A chance to build your skills as an ambassador for a world-renowned brand

• Competitive compensation, performance bonuses, and a range of additional benefits

A Bit More About Your Role: Well train you to become a subject matter expert, so you can provide the highest level of service whether through voice, chat, or email interactions. What we value most is your caring nature and willingness to go the extra mile for customers. You'll also have the opportunity to make great new friends and grow your career in a dynamic, family-friendly environment.

Youll be reporting to a Team Lead and will play a key role in both the customer experience and the success of your team.