About the job German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided
đź“Ť Location: Sofia, Bulgaria
🏢 Work Model: Full On-Site (Hybrid option available after 4 months)
đź“„ Contract Type: Long-Term Employment Opportunity
🗣️ Language Requirement: German (C1 level minimum)
Join a Leading Swiss Telecommunications Company
We are looking for motivated and customer-focused German-speaking professionals to join a prestigious Swiss Telecommunications Project in Sofia, Bulgaria. This role combines excellent customer service with sales opportunities, offering an attractive compensation package, uncapped performance bonuses, and clear career progression within an international environment.
Working Schedule
- Rotational shifts from Monday to Sunday
- Operating hours between 09:00 and 22:00
- Mix of 8-hour, 6-hour, and 4-hour shifts
- Please note that a late shift until 01:00 may be introduced in the future (currently not confirmed)
Your Responsibilities
As a Customer Support Specialist, you will:
- Deliver exceptional customer service via phone and digital channels
- Assist customers with inquiries regarding telecommunications products and services
- Resolve customer issues efficiently and professionally
- Identify customer needs and recommend suitable solutions
- Support sales activities and contribute to business growth through upselling and cross-selling opportunities
- Maintain high levels of customer satisfaction and service quality
Salary & Benefits
Fixed Monthly Compensation
- Base Salary: €1,636.14 gross/month
- Training Bonus: €153.39 gross/month
- Billing Skills Bonus: €102.25 gross/month
Additional Rewards
- Tenure Bonus: €51.13 for every completed year of service
- Unlimited Sales Bonus: Top performers earn approximately €1,022 net/month in additional commissions
Extra Benefits
- Monthly meal vouchers
- Additional private health insurance
- Fully company-funded Multisport card
- Modern office environment in Sofia
- Long-term employment stability
Relocation Support
For candidates relocating to Bulgaria, we provide:
- Up to 2 weeks of Airbnb accommodation
- Up to €255 reimbursement for flight expenses
- Relocation support paid together with your first salary
Training & Career Development
We believe in investing in our employees' success.
What You Can Expect
- Fully paid 5-week onboarding and training program
- Comprehensive product and systems training
- Ongoing coaching and development support
- Excellent opportunities for internal promotion and career advancement
Potential Career Paths
- Team Leader
- Trainer
- Sales Coach
- Subject Matter Expert (SME)
- Operations Management roles
Hybrid Work Opportunity
After successfully completing your first 4 months and achieving the required performance KPIs, you may become eligible for a hybrid working model:
- 2 days remote
- 3 days office-based
Available Start Dates
🎉 Special Sign-On Bonus
22 June 2026 – Includes a €1,000 Sign-On Bonus
Additional start dates:
- 13 July 2026
- 03 August 2026
- 24 August 2026
Why Join Us?
âś” Competitive salary package with uncapped earning potential
âś” Relocation assistance for international candidates
âś” Fully paid professional training
âś” Strong career growth opportunities
âś” International and dynamic working environment
âś” Additional health and lifestyle benefits
âś” Opportunity to work with one of Switzerland's leading telecommunications providers
Apply today and take the next step in your international customer service career in Sofia, Bulgaria.