Customer Support Specialist (Croatian Speaking) based Bulgaria - Onsite

Role Overview

We are looking for a Croatian-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Location

On-site – Sofia, Bulgaria

Project Start Date

02.02.2026

Work Schedule

• Monday to Friday: 09:00 – 23:00
   

• Saturday & Sunday: 10:00 – 19:00

   

• Rotational shifts within the above time frames

   

Training:

• 3 weeks classroom training

• 1 week nesting period

Key Responsibilities

• Handle inbound customer interactions via phone, email, or chat
• Provide accurate and professional support in line with company guideline
• Resolve customer inquiries efficiently while ensuring high satisfaction levels

• Escalate complex issues when necessary and follow up until resolution

   
• Maintain accurate records and comply with internal procedures and quality standards.

Requirements

• Native-level Croatian (mandatory)

• English at B2 level or higher

• Strong communication and problem-solving skills

• Customer-oriented mindset with attention to detail

• Ability to work on-site and in rotational shifts

• Relocation candidates are welcome and will be considered

Compensation & Benefits

• Gross Salary: €1,793.40 per month

• Paid training and full onboarding support

   

• Stable, full-time employment

   

• International and multicultural work environment

   

• Opportunity to gain experience within a global support operation

   

• Meal Allowance

• Monthly transportation allowance of 50 BGN net paid in addition to the base salary
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
• Medical plan: health and dental care
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services
  
  

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Sofia.