Marketing Customer Support – Arabic + English Location: Lisbon, Portugal Work model: On-site Start date: 29 January 2026*

Marketing Customer Support – Arabic + English

Location: Lisbon, Portugal
Work model: On-site
Start date: 29 January 2026

Working Hours

Initial phase (12-hour coverage):

• Monday to Sunday

• Shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

• 2 rotating days off

Later phase (TBC):

• 24/7 rotating shifts (including nights & weekends)

Role Overview

As a Marketing Customer Support Specialist, you will support Arabic-speaking advertisers by providing assistance related to digital marketing campaigns and online advertising solutions. This role combines customer support with digital marketing knowledge, focusing on paid campaigns and advertiser success.

Responsibilities

• Support advertisers with paid digital marketing campaigns

• Provide guidance on campaign setup, optimization, and performance

• Handle client inquiries via multiple channels

• Deliver a high-quality customer experience with a service-oriented mindset

• Work collaboratively with internal teams while managing tasks independently

Requirements

• Fluent Arabic (Egypt / Jordan / UAE) + English

• Mandatory experience with paid campaign management

• Degree in Marketing or related field

• Previous experience in Digital Marketing

• Background in a Contact Center or service program for an Advertising Tech company

• Familiarity with social media platforms and basic digital advertising concepts

• Strong communication and customer-oriented skills

Compensation & Benefits

• Salary: €985 x 14 payments (gross)

• Complexity Bonus:  €80 x 11 months

• Stable full-time contract

• Professional growth in an international environment

Important Notes

• No relocation support

• Candidates must already be based in Lisbon or able to commute daily