German Speaking Travel Support Representative (On-site)

Start Date: 19 January | Sofia, Bulgaria (On-site)

About The Role

Are you ready to support business travelers and help them manage their corporate trips with ease?

In this role, youll assist German-speaking corporate clients with bookings, itinerary changes, travel policies, and expense-related questions. Youll be the reliable point of contact ensuring every journey is smooth, efficient, and stress-free.

Salary & Benefits

• 4,000 BGN gross / month + performance bonus up to 300 BGN
• 14 salaries annually 
• Private health & dental insurance
• Life insurance
• 50 BGN net monthly transportation/internet allowance
• Additional night-shift payment (if applicable)
• 500 BGN bonus for major life events (marriage, birth/adoption, graduation)
• Multisport card
• Employee discounts on various goods & services
• Ongoing training and skill development in a corporate travel domain

Responsibilities

• Assist German-speaking corporate travelers via phone, email, and chat
• Handle bookings, itinerary changes, cancellations, and travel policy queries
• Support users with expense reports and platform navigation
• Troubleshoot technical issues and escalate complex cases
• Maintain accurate records in internal systems (English)
• Meet quality, compliance, and productivity standards
• Collaborate with a multilingual and professional support team

Requirements

• German: C2
• English: B2+ (internal communication & tools)
• Customer-first approach and professional communication style
• Experience in travel, hospitality, or customer service is an advantage
• Tech-savvy, detail-oriented, and solution-focused
• Open to working rotational shifts, including weekends

Documentation Requirements

• EU citizenship, residency card valid for at least 1 year or refugee card

Apply now and start your journey on 19 January!