Italian Speaking Reservations Agent - Malta(Mosta - On-site) Relocation support avaible'

Italian Speaking Reservations Agent

Location: Malta
Industry: Car Rental / Contact Center

Job Description

We are looking for an Italian Speaking Reservations Agent to join an international car rental contact center team in Malta. In this role, you will assist customers mainly via phone, handling reservations, inquiries, and sales-related requests while delivering excellent customer experience.

Key Responsibilities

• Handle incoming calls and convert inquiries into sales

• Assist customers with reservations and service-related questions

• Track and manage reservation requests efficiently

• Achieve individual and team performance targets (sales, quality, call handling)

• Handle customer complaints in a professional manner

• Collaborate with team leaders and support cross-market calls when required

• Perform ad-hoc tasks assigned by the team leader

Requirements

• Fluency in Italian (C2) and English (C1)

• Previous experience in customer service and/or sales is an asset

• Strong communication skills (written and spoken)

• Ability to work in a fast-paced environment

• Good knowledge of Microsoft Office (Word, Excel)

• Team-oriented mindset and strong interpersonal skills

• Typing speed of at least 25 WPM

Working Conditions & Offer

• Contract: Indefinite

• Working hours: 40 hours/week, Monday–Sunday (8am–7pm), 2 days off per week

• Salary progression:

  • Training month: €5.60/hour

  • From month 2: €8.10/hour

  • After probation: €8.50/hour

  • After 12 months: €8.75/hour (performance-based)

  • After 18 months: €9.20/hour (performance-based)

• Language allowance: €85/month (Italian)

• Performance bonus: Up to €2,000/year (after 6 months)

• Sales commission: Eligible after going live

Benefits

• Full training provided

• Health insurance after 6 months

• Career progression opportunities

• Gym packages & mobile schemes

• Relocation assistance

• Monthly social events

• Staff discounts in local businesses