German Speaking Airline Contact Centre Agent - Malta(Mosta - On-site) Relocation support avaible'

German Speaking Airline Contact Centre Agent

Location: Malta-Mosta
Industry: Airline / Aviation

Job Description

We are hiring a German Speaking Airline Contact Centre Agent to join an international airline support team in Malta. You will assist customers through multiple channels, including phone, email, chat, and social media, while providing high-quality service and support.

Key Responsibilities

• Assist customers via phone, email, chat, and social media

• Handle airline-related inquiries such as bookings and general support

• Deliver excellent customer service in all interactions

• Work collaboratively within a team environment

• Continuously learn and grow within different operational areas

Requirements

• Fluency in German (C1) and English (C1)

• Previous customer service experience is preferred

• Strong written and verbal communication skills

• Ability to work efficiently in a fast-paced environment

• Basic knowledge of Microsoft Office tools

• Team player with strong relationship-building skills

• Typing speed of at least 25 WPM

Working Conditions & Offer

• Contract: Indefinite

• Working hours: Monday–Friday, 9:00–18:30 (40 hours/week)

• Salary progression:

  • Training month: €5.60/hour

  • From month 2: €8.10/hour

  • After probation: €8.50/hour

  • After 12 months: €8.75/hour (performance-based)

  • After 18 months: €9.20/hour (performance-based)

• Language allowance: €250/month (German – after training)

• Performance bonus: Up to €2,000/year (after 6 months)

• Relocation allowance: €2,000 (after 1 month of employment)

Benefits

• Full paid training

• Health insurance after 6 months

• Career development opportunities

• Gym packages & mobile schemes

• Relocation support

• Monthly events

• Staff discounts & free on-site parking

Interested candidates are welcome to apply with their CVs in English.