Slovenian speaking Customer Support Specialist – Sofia (On-site)

Start Date: 12 January 2026
Location: Sofia, Bulgaria
Work Model: On-site
Work Schedule:

• Monday to Saturday: 09:00 – 23:00 (rotational shifts)
• Sunday: 10:00 – 19:00

Role Overview

We are looking for a customer-oriented Customer Support Specialist to support Slovenian-speaking customers for a global consumer brand. This is an on-site role based in Sofia, offering a stable long-term opportunity within an international environment.

You will handle customer inquiries across multiple channels while ensuring compliance with internal policies and delivering a high-quality customer experience.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email in Slovenian
• Provide support related to accounts, products, orders, and basic troubleshooting
• Accurately document interactions in internal CRM systems (English)
• Follow compliance, age-verification, and company procedures
• Identify customer needs and provide appropriate solutions or escalate when required
• Work in rotating shifts, including evenings and weekends

Candidate Requirements

• Native or C2-level Slovenian
• English proficiency at B2 level or higher
• Strong communication and problem-solving skills
• Comfortable using digital tools and systems
• Previous experience in customer service or support roles is an advantage

Compensation

• Gross salary: 3,700 BGN per month
• 14 salaries per year according to Bulgarian employment law

Benefits

• Monthly transportation/internet allowance: 50 BGN net
• Additional payment for night shifts (if applicable)
• Medical plan including health and dental care
• Life insurance
• Multisport Card
• Discounts on various goods and services
• One-time bonus of 500 BGN for important life events (marriage, birth/adoption, university graduation)
• Relocation support (details will be shared in the upcoming steps)

Eligibility

Accepted documents:

• EU citizenship
• Valid residency card (minimum 1-year validity)
• Refugee card

Work permits and Blue Cards are not accepted.