German Speaking Customer Support Specialist

German Speaking Customer Service Representative - Porto (On-site)

Location: Porto, Portugal
Work Model: Onsite

Working Hours

• Monday to Sunday: 06:00 – 21:00 (Rotative shifts)
• 2 rotative days off

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality support to customers, handling inquiries efficiently, and ensuring a positive customer experience in German. No prior experience needed.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German
• Provide accurate information and resolve issues in a timely manner
• Maintain a high level of customer satisfaction
• Document interactions and follow internal procedures
• Collaborate with internal teams when necessary

Requirements

• German C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotative shifts
• Starting date: 22/Jan/2026

Compensation & Benefits

• €1,300 per month 
• €200 per month performance bonus
• Welcome bonus
• Meal allowance
• Relocation Support (details will be shared in the upcoming step)