About the job German Speaking Customer Advisor - Email & Chat Support (Hybrid)
Embark on a rewarding career journey in the vibrant and historic island of Malta, where the turquoise Mediterranean meets the dynamic world of e-commerce! We are a leading e-commerce company committed to providing outstanding customer experiences. As we expand our team, we're on the lookout for enthusiastic individuals fluent in German to join us as German-Speaking Customer Advisors, specializing in email and chat support. This hybrid position in Malta combines the flexibility of remote work with the option for on-site collaboration. No prior experience is necessary; we welcome individuals with diverse backgrounds and provide comprehensive training. A comprehensive relocation package, including accommodation support and flight tickets for those joining us from abroad, awaits you.
Position Overview: As a German-Speaking Customer Advisor, you will be a pivotal player in providing top-notch support to our German-speaking customers, primarily through email and chat channels. This hybrid position in Malta offers the best of both worlds the flexibility of remote work and the collaborative atmosphere of on-site engagement. Join us in the heart of the Mediterranean, where every day is an opportunity for growth and innovation.
Responsibilities:
- German Language Specialist (Email and Chat):
- Utilize your fluent German language skills to provide excellent customer support through email and chat channels.
- Be the go-to person for German-speaking customers, ensuring clear, concise, and friendly communication.
- E-commerce Navigator:
- Familiarize yourself with our e-commerce products and services to guide customers in resolving inquiries related to orders, deliveries, and product information.
- Provide accurate and timely information, contributing to a positive customer experience.
- Hybrid Work Adventure in Malta:
- Enjoy the flexibility of a hybrid work arrangement, combining remote work with the option for on-site collaboration in the beautiful island of Malta.
- Immerse yourself in the rich history, culture, and beauty of Malta, enhancing both your personal and professional experiences.
- Health and Wellness Advocate:
- Prioritize your well-being with a competitive salary and comprehensive health and life insurance coverage.
- Engage in wellness programs designed to support a healthy work-life balance while enjoying the Mediterranean lifestyle.
- Relocation Experience (For International Candidates):
- If relocating, benefit from our comprehensive relocation package, including accommodation support and flight tickets to Malta.
- Experience a seamless transition to life on the island, surrounded by historical sites, turquoise waters, and a thriving e-commerce industry.
Requirements:
- Fluent in German, both written and spoken.
- No prior experience in customer support necessary we value diverse perspectives and provide comprehensive training.
- Strong written communication skills, with a focus on professionalism and customer satisfaction.
- Ability to work in a hybrid position, with the flexibility for both remote and on-site collaboration in Malta.
Perks and Benefits:
- Competitive salary commensurate with your skills and experience.
- Comprehensive health and life insurance coverage for your peace of mind.
- Hybrid work arrangement, offering flexibility for remote and on-site collaboration in Malta.
- Relocation package, including accommodation support and flight tickets for candidates relocating from abroad.
- Opportunities for professional development and career advancement within the dynamic e-commerce industry.
Embark on your e-commerce adventure in Malta by sending your resume!