About the job German Speaking Customer Service Representative
Are you a proficient German speaker with a knack for customer satisfaction? Join us as an Intermediate German-Speaking Customer Service Representative in the dynamic city of Sofia, where your language skills will be the key to delivering exceptional customer experiences. This on-site opportunity allows you to immerse yourself in Sofia's vibrant culture, with a comprehensive relocation package for international candidates. Enjoy a competitive salary, coupled with health and life insurance, as you embark on a fulfilling journey in the world of customer service.
About Us: We are dedicated to providing unparalleled customer experiences. Join our energetic team in Sofia, where your role as an Intermediate Customer Service Representative will be pivotal in delivering top-notch service and building lasting customer relationships.
Position Overview: As an Intermediate German-Speaking Customer Service Representative, you'll play a crucial role in ensuring customer satisfaction and addressing inquiries. This on-site position in Sofia provides you with the opportunity to work collaboratively with a diverse team, contributing to the delivery of exceptional customer service.
Key Responsibilities:
- Customer Engagement: Interact with German-speaking customers, providing support and assistance via various communication channels, including phone and email.
- Issue Resolution: Address customer inquiries, troubleshoot problems, and provide timely and effective solutions, ensuring customer satisfaction.
- Product Knowledge: Acquire a deep understanding of our products/services to provide accurate information and guidance to customers.
- Language Proficiency: Utilize your intermediate-level German proficiency to communicate effectively with customers and team members.
- Continuous Improvement: Actively participate in training sessions and seek opportunities for professional development to enhance customer service skills continually.
Qualifications:
- Intermediate-level proficiency in German (both written and spoken).
- Strong communication and interpersonal skills.
- No prior customer service experience necessary - your dedication to customer satisfaction is key.
Perks:
- Relocation Package: Immerse yourself in Sofia's cultural tapestry with our comprehensive relocation package, covering your move and settling into the vibrant city.
- Competitive Salary: Recognizing your commitment to delivering outstanding customer service for our German-speaking customers.
- Health and Life Insurance: Comprehensive coverage to ensure your well-being, reflecting our commitment to your health.
Why Join Us:
- Customer Excellence: Be part of a team that is dedicated to providing exceptional customer experiences.
- Cultural Immersion: Immerse yourself in Sofia's rich history and culture while contributing to a diverse and dynamic team.
- Career Growth: Opportunities for professional development within the customer service domain, with ongoing training and support.
Ready to elevate customer excellence in Sofia? We're thrilled to have you on board! Submit your application, including your resume!