About the job Tier 2 Technical Customer Support Representative (German Speaking)
Are you fluent in German and fascinated by the world of technology? Dive into an exciting career opportunity as a Tier 2 Technical Support Representative in Sofia, where your language skills meet the cutting-edge realm of technical assistance. This on-site position welcomes candidates with or without prior experience, offering a comprehensive relocation package for those coming from abroad. Enjoy competitive salary offerings, along with health and life insurance benefits, and become an integral part of our dynamic team committed to providing top-notch technical solutions.
About Us: We stand at the forefront of delivering technical excellence, and Sofia serves as the vibrant hub for our dedicated team of professionals. Join us as a German-Speaking Tier 2 Technical Support Representative and contribute to our commitment to technological innovation.
Position Overview: As a German-Speaking Tier 2 Technical Support Representative, you will play a crucial role in addressing complex technical queries, offering advanced solutions, and ensuring an impeccable customer experience.
Key Responsibilities:
- Technical Expertise: Provide advanced technical support in German, addressing complex issues and delivering comprehensive solutions.
- Problem-Solving: Analyze and troubleshoot technical problems, utilizing your problem-solving skills to ensure effective resolutions.
- Language Mastery: Leverage your fluency in German to communicate technical information clearly and concisely.
- Collaborative Efforts: Work closely with Tier 1 support teams, escalating and documenting issues to ensure a streamlined support process.
- Continuous Learning: Stay updated on technological advancements, participating in training sessions to enhance your technical expertise.
Qualifications:
- Fluent in German (both written and spoken).
- Passion for technology and a willingness to learn.
- Prior experience in technical support is necessary.
Perks:
- Sofia Lifestyle: Immerse yourself in the lively culture of Sofia, known for its rich history and dynamic atmosphere.
- Relocation Package: Comprehensive support for your move, including flight tickets to Sofia and accommodation assistance for candidates coming from abroad.
- Competitive Salary: Recognizing your valuable contribution to technical support excellence.
- Health and Life Insurance: Comprehensive coverage for your well-being and peace of mind.
Why Join Us:
- Professional Growth: Opportunities for skill development and career advancement within the dynamic field of technical support.
- Inclusive Environment: Be part of a diverse team that values collaboration, innovation, and continuous improvement.
- Cutting-Edge Technology: Engage with the latest technological advancements and contribute to shaping the future of technical support.
Ready to unlock your potential in Sofia? Submit your application, including your resume!