About the job German Speaking Technical Customer Service Representative
Are you a proficient German speaker with a curiosity for technical problem-solving? Join us as an Intermediate German-Speaking Technical Customer Service Representative in the vibrant city of Sofia, where your language skills will be the gateway to providing exceptional technical support. This on-site opportunity allows you to immerse yourself in Sofia's dynamic culture, with a comprehensive relocation package for international candidates. Enjoy a competitive salary, coupled with health and life insurance, as you embark on a rewarding journey in the world of technical customer service.
About Us: We are dedicated to unleashing technical excellence and providing unparalleled customer support. Join our dynamic team in Sofia, where your role as an Intermediate Technical Customer Service Representative will be pivotal in addressing technical inquiries and ensuring customer satisfaction.
Position Overview: As an Intermediate German-Speaking Technical Customer Service Representative, you'll play a crucial role in resolving technical issues and providing top-notch customer support. This on-site position in Sofia offers the opportunity to work collaboratively with a diverse team, contributing to the delivery of exceptional technical customer service.
Key Responsibilities:
- Technical Troubleshooting: Assist German-speaking customers with technical issues, providing step-by-step guidance and solutions.
- Customer Engagement: Interact with customers through various communication channels, including phone and email, addressing their technical concerns with patience and expertise.
- Product Knowledge: Develop a deep understanding of our technical products/services, ensuring accurate and informed assistance to customers.
- Language Proficiency: Utilize your intermediate-level German proficiency to communicate technical solutions effectively to customers and team members.
- Continuous Learning: Actively participate in technical training sessions and seek opportunities for professional development to enhance technical customer service skills continually.
Qualifications:
- Intermediate-level proficiency in German (both written and spoken).
- Strong communication and interpersonal skills.
- Interest in technical support - no prior experience necessary, but a willingness to learn and adapt is crucial.
Perks:
- Relocation Package: Immerse yourself in Sofia's cultural tapestry with our comprehensive relocation package (flight tickets to Sofia + accomodation in Sofia), covering your move and settling into the vibrant city.
- Competitive Salary: Recognizing your commitment to providing outstanding technical customer support for our German-speaking customers.
- Health and Life Insurance: Comprehensive coverage to ensure your well-being, reflecting our commitment to your health.
Why Join Us:
- Technical Excellence: Be part of a team dedicated to providing cutting-edge technical support and solutions.
- Cultural Immersion: Immerse yourself in Sofia's rich history and culture while contributing to a diverse and dynamic team.
- Career Growth: Opportunities for professional development within the technical support domain, with ongoing training and support.
Ready to unleash technical excellence in Sofia? We're thrilled to have you on board! Submit your application, including your resume!