About the job Dutch Speaking Customer Advisor (Email & Chat Support Only) - Hybrid
About Us: We are a pioneering force in the e-commerce sector, committed to delivering exceptional customer experiences. As we continue to expand our global presence, we're seeking enthusiastic Dutch speakers to join our dynamic team in Malta.
Position Overview: As a Dutch-Speaking Customer Advisor, specializing in email and chat support, you'll be at the forefront of ensuring our customers receive top-notch service. Your linguistic prowess and customer-centric approach will be instrumental in resolving inquiries and creating a positive brand image. With the flexibility of a hybrid work model, you'll enjoy the unique blend of on-site and remote work in the enchanting surroundings of Malta.
Responsibilities:
- Customer Engagement:
- Respond to customer inquiries via email and chat in Dutch, providing prompt and effective solutions.
- Foster positive relationships with customers, ensuring a delightful e-commerce experience.
- Hybrid Work Model:
- Embrace the hybrid work model, spending 2 days per week on-site in the vibrant atmosphere of Malta, and the remaining 3 days working remotely.
- Product Knowledge:
- Develop a comprehensive understanding of our e-commerce platform and product offerings.
- Provide accurate and detailed information to assist customers in their queries.
- Relocation Package:
- For international candidates, enjoy a relocation package that includes flight tickets to Malta and accommodation during the initial settling period.
- Language Proficiency:
- Leverage your proficiency in Dutch to communicate effectively with customers and internal teams.
- Collaborate with colleagues to share insights and enhance customer support strategies.
Perks and Benefits:
- Competitive Salary:
- Receive a competitive salary that reflects your skills and contributes to your overall well-being.
- Health and Life Insurance:
- Comprehensive health and life insurance coverage to prioritize your health and security.
- Cultural Experience:
- Immerse yourself in the rich culture, history, and natural beauty of Malta.
- Career Growth:
- Opportunities for professional growth within a global e-commerce organization.
- Work-Life Balance:
- Enjoy a healthy work-life balance with the flexibility of a hybrid work model.
Requirements:
- Language Skills:
- Fluent in Dutch, both written and spoken.
- Customer-Focused Attitude:
- Demonstrate a genuine passion for providing exceptional customer service.
- Adaptability:
- Ability to thrive in a hybrid work model and adapt to a fast-paced e-commerce environment.
- Team Player:
- Collaborative mindset with excellent communication skills.
If you're ready to be a key player in shaping the customer experience for a global e-commerce platform and experience the beauty of Malta, send us your resume!