Customer Service Support – French Speakers

📍 Location: Porto, Portugal (On-Site)
🕒 Schedule: Rotational Shifts 
📌 Requirement: Only candidates living within 30 km of Porto

About the Role

We are looking for a French-speaking Customer Support Specialist to join our team in Porto. In this role, you will support customers using  products, providing clear guidance, troubleshooting assistance, and high-quality service across phone, email, and chat.

Key Responsibilities

• Handle customer inquiries in French with professionalism and empathy

• Assist customers with telecom services, troubleshooting, plan information, and billing issues

• Support service activations, modifications, and problem resolution

• Collaborate with technical and operational teams to ensure accurate and timely solutions

• Guide customers to improve their overall service experience

• Share customer feedback to support continuous improvement
  IT Background is PLUS

Requirements

• 
  Fluency in French (spoken and written)

• Good communication skills and customer-oriented mindset
  English B2 - C1

• Ability to work on-site in Porto

• Must live within 30 km of Porto

• Previous experience in customer support is a plus

What We Offer

• Competitive salary

• Full training on telecom products and procedures

• Supportive team environment

• Opportunities for career growth