Customer Service Support – French Speakers

Location: Braga, Portugal (On-Site)
Schedule: Rotational Shifts

About the Role

We are looking for a French-speaking Customer Support Specialist to join our team in Braga. In this role, you will support customers using telecom products, providing clear guidance, troubleshooting assistance, and high-quality service across phone, email, and chat.

Key Responsibilities

• Handle customer inquiries in French with professionalism and empathy
• Assist customers with telecom services, troubleshooting, plan information, and billing issues
• Support service activations, modifications, and problem resolution
• Collaborate with technical and operational teams to ensure accurate and timely solutions
• Guide customers to improve their overall service experience
• Share customer feedback to support continuous improvement

Requirements

• Fluency in French (spoken and written)
• Good communication skills and customer-oriented mindset
• Ability to work on-site in Braga
• Must live within 30 km of Braga
• Previous experience in customer support is a plus, especially in telecom

What We Offer

• Competitive salary
• Full training on telecom products and procedures
• Supportive team environment
• Opportunities for career growth