Customer Service Support – French Speakers

 Location: Porto, Portugal (On-Site)
 Schedule: Rotational Shifts
 Requirement: Only candidates living within 30 km of Porto

About the Role

We are looking for a French-speaking Customer Support Specialist to join our team in Porto. In this role, you will support customers using products, providing clear guidance, troubleshooting assistance, and high-quality service across phone, email, and chat.

Key Responsibilities

• Handle customer inquiries in French with professionalism and empathy
• Assist customers with telecom services, troubleshooting, plan information, and billing issues
• Support service activations, modifications, and problem resolution
• Collaborate with technical and operational teams to ensure accurate and timely solutions
• Guide customers to improve their overall service experience
• Share customer feedback to support continuous improvement
  IT background is a PLUS

Requirements

• Fluency in French (spoken and written)
• Good communication skills and customer-oriented mindset
• Ability to work on-site in Porto
• Must live within 30 km of Porto
• Previous experience in customer support is a plus

What We Offer

• Competitive salary
• Full training on telecom products and procedures
• Supportive team environment
• Opportunities for career growth