French-Speaking Customer Service Agent

About the Role

We are looking for a French-Speaking Customer Service Agent to join an international team in Braga, Portugal.

In this role, you will assist customers with questions related to an innovative mobile application and its features. You will provide professional and efficient support, primarily through inbound calls, while helping users understand and manage the services available through the application.

Key Responsibilities

• Assist customers with questions regarding app features and usage.
• Provide support primarily through inbound calls.
• Help customers with account creation and balance management.
• Explain available services and features clearly and accurately.
• Provide professional and customer-focused assistance.
• Handle customer inquiries efficiently and ensure a positive user experience.

Requirements

• Fluent French proficiency (C1/C2 or native level).
• Strong verbal and written communication skills.
• Customer-oriented mindset with a professional and empathetic approach.
• Comfortable handling customer inquiries by phone.
• Ability to understand and explain digital products and app features.
• Must already be residing in Portugal and living in or near Braga.
• Previous customer service experience is an advantage.

Apply Now

Ready to take the next step in your international career? Apply now and join the team!