Customer Support - French Speaker | Porto, Portugal

We're working with an employer in Porto to fill a Customer Support position for their French market.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

What we're looking for:

• Comfortable communicating in French at a professional level
• Fluent French, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

We review applications on a rolling basis, so it's worth applying sooner rather than later.