Bilingual Customer Advisor (Dutch + English) – Athens

Bilingual Customer Advisor (Dutch + English) – Athens

Location: Athens, Greece
Start Date: 27 March 2026
Schedule: Monday–Sunday | Rotational shifts between 08:00–00:00
Work Model: On-site
Employment Type: Full-time

Role Overview

We are looking for a Dutch-speaking Customer Advisor to join a dynamic customer service team in Athens.

In this role, you will support customers via inbound communication channels, ensuring high-quality assistance, accurate case handling, and timely resolution in line with service level agreements.

Key Responsibilities

• Respond to customer inquiries via inbound phone lines

• Accurately log consumer inquiries, questions, and feedback in the internal database

• Handle and escalate complaints according to company policy

• Ensure all calls and emails are resolved within agreed SLAs

• Troubleshoot issues using open questioning techniques and internal support tools

• Provide clear recommendations and solutions to common customer concerns

• Maintain professionalism and high customer satisfaction standards

Requirements

• High School Diploma or higher

• Native or fluent Dutch (C1–C2 level)

• Strong English skills (C1 level)

• Good problem-solving abilities

• Strong troubleshooting skills

• Ability to work rotational shifts (08:00–00:00, Monday–Sunday)

• Eligible to work in Greece

Whats Offered

• Full-time on-site contract in Athens

• Competitive compensation package

• Paid training and onboarding

• Stable and structured working environment

• Career development opportunities

Apply Now

If you are detail-oriented and customer-focused, apply today.

Send your CV and a short introduction to zineb.juedi@cbtalents.org to be considered.