Customer Service Agent - Japanese Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Join a Japanese-speaking team in Athens that is known for clear answers and fair, fast resolutions. Start date: 10 November 2026.

Most of your day is spent listening, understanding the issue and explaining the next step. Colleagues share tips and approaches often, so you are never working through a difficult case alone.

Your Responsibilities:

• Keep case records accurate and up to date
• Suggest improvements that reduce repeat contacts
• Follow up on open cases so that customers are not left waiting
• Handle billing and account questions with care and accuracy

Requirements:

• Fluent Japanese
• Good English for internal tools and written documentation
• Previous customer-facing experience is an advantage, though not required
• Willingness to work the shift pattern set for the team
• Ability to stay organised when handling several cases at once
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply through this page and we will share the full details with you during the first conversation.