Customer Support Agent - Dutch Speaker (Remote) (starts November)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Are you a fluent Dutch speaker looking for your next step in Athens? Start date: 2 November 2026.

You will work across phone, email and chat, so flexibility is part of the job. Some days bring quick, simple requests, and others need careful investigation and patient follow-up.

Your Responsibilities:

• Handle billing and account questions with care and accuracy
• Suggest improvements that reduce repeat contacts
• Use internal knowledge articles to check answers before you respond
• Follow up on open cases so that customers are not left waiting

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Previous customer-facing experience is an advantage, though not required
• Willingness to work the shift pattern set for the team
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.