Icelandic-Speaking Customer Support Agent

About the Position

We are looking for Icelandic-speaking Customer Support Agents to join an international team in Athens, Greece. In this role, you will provide support to content creators and monetized partners through chat and email, helping them manage their accounts, resolve technical issues, and navigate platform features.

This is an excellent opportunity for candidates with strong written communication skills who are interested in customer support, digital platforms, and online content management.

Responsibilities

• Provide customer support to content creators and monetized partners via chat and email.
• Assist with account settings, content management, and technical troubleshooting.
• Handle inquiries related to monetization, account recovery, and partner program requirements.
• Support customers with appeals concerning video removals and channel suspensions.
• Address questions about channel performance, subscriber counts, and video views.
• Manage approximately 20–25 customer cases per day.
• Progress from email support to handling multiple chat conversations simultaneously.
• Maintain accurate case records and follow established procedures.
• Deliver professional, clear, and timely responses while meeting quality standards.

Requirements

• Native-level Icelandic or C1 proficiency.
• C1 English proficiency for training and internal communication.
• Excellent written communication skills.
• Good knowledge of internet applications, browsers, and MS Office.
• Solid computer skills and ability to navigate digital platforms.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Ability to multitask effectively in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Previous customer support experience is an advantage but not mandatory.
• General knowledge of Google Ads is a plus.
• Willingness to work on-site in Athens, Greece.

What We Offer

• Comprehensive onboarding and continuous training.
• A supportive, multicultural working environment.
• Opportunities for professional development.
• Team meetings and social activities.
• Performance-based productivity bonus opportunities.

Apply now to take the next step in your international career.