tech support - French Speaker | Porto, Portugal

A French-speaking tech support is needed for a team based in Porto, Portugal.

Good fit for someone who likes untangling technical problems and can explain the fix in plain language to someone non-technical.

What you'd be doing:

• Walk customers through fixes step by step, without jargon
• Log resolutions clearly so the next person doesn't start from zero
• Diagnose technical issues reported by customers
• Escalate anything beyond first-line scope to the right team

What we're looking for:

• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

If this sounds like a fit, go ahead and apply - happy to answer questions along the way.