Bilingual Customer Advisor (Croatian + English) – Athens

Bilingual Customer Advisor (Croatian + English) – Athens

Location: Athens, Greece
Start Date: 20 March 2026
Schedule: Monday–Sunday | Rotational shifts between 08:00–19:00
Work Model: On-site
Employment Type: Full-time

Role Overview

We are seeking a Croatian-speaking Customer Advisor to join a professional customer service team in Athens.

In this position, you will handle inbound customer inquiries, provide accurate support, and ensure all cases are managed efficiently in line with service standards and internal procedures.

Key Responsibilities

• Respond to customer inquiries via inbound phone lines

• Accurately log questions, feedback, and case details in internal systems

• Handle complaints according to company escalation policies

• Ensure all interactions are resolved within agreed SLAs

• Troubleshoot issues using structured questioning and internal tools

• Provide clear and practical solutions to recurring concerns

• Maintain high standards of customer satisfaction and professionalism

Requirements

• High School Diploma or higher

• Native or fluent Croatian (C1–C2 level)

• Strong English skills (C1 level)

• Good analytical and problem-solving abilities

• Strong troubleshooting skills

• Availability to work rotational shifts (08:00–19:00, Monday–Sunday)

• Valid work authorization in Greece

Whats Offered

• Full-time on-site contract in Athens

• Competitive compensation package

• Paid training and onboarding

• Stable and structured working environment

• Career progression opportunities

Apply Now

If you are customer-focused and ready to join an international team in Athens, apply today.

Send your CV and a short professional introduction to zineb.juedi@cbtalents.org to be considered.