Customer Support Representative - German Speaker | Sofia, Bulgaria

An employer in Sofia is hiring for a Customer Support Representative role and building out their German team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Solid working English alongside your German
• Fluent German, written and spoken
• Comfortable communicating in German at a professional level

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

Sound like you? Send your application through and we'll take it from there.