Bilingual Customer Support (Polish&English)

Job Title: Customer Service Representative (Native Polish)

Location: Athens, Greece
Job Type: Full-time
Salary: Competitive, based on experience

Position Overview:

As a Customer Service Representative  you will be the first point of contact for our Polish-speaking customers. You will be responsible for resolving inquiries, addressing customer concerns, and ensuring that all interactions align with our commitment to high-quality service. Your native Polish language skills will be key in assisting our customers and ensuring their needs are met efficiently and effectively.

Key Responsibilities:

• Provide excellent customer service via phone, email, and chat in Polish.
• Resolve customer issues, complaints, and questions promptly and professionally.
• Assist customers with product inquiries, order tracking, and account management.
• Document and track customer interactions, feedback, and issues in our CRM system.
• Escalate unresolved issues to the appropriate team members or departments.
• Maintain knowledge of our products, services, and policies to ensure accurate and up-to-date information is provided.
• Assist with additional administrative tasks as needed.

Requirements:

• Native fluency in Polish (spoken and written) is a must.
• Strong command of English for internal communication and reporting.
• Excellent communication and interpersonal skills.
• Customer-focused attitude with a strong problem-solving ability.
• Ability to work independently and in a team environment.
• Experience in a customer service role (preferred but not required).
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite (or similar tools).

What We Offer:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Friendly and supportive work environment.
• Flexible working hours and remote work options.
• Ongoing training and professional development.

If you are a proactive, solution-oriented individual with a passion for helping others and fluency in Polish, we would love to hear from you!