German + English Technical CS - Bulgaria

Job Title: Technical Customer Support (Tier 2) - German + English

Location: [On side or Remote]

Work Schedule:

• Monday to Friday: 9:00 a.m. 6:00 p.m.

Position Overview:
We are seeking a dedicated Technical Customer Support Representative (Tier 2) fluent in German and English to provide urgent and critical technical support. This role requires candidates with a minimum of 1 year of technical experience.

Training:

• Duration: 6 weeks
• Initial training will cover technical skills, troubleshooting procedures, and customer service best practices.

Work Arrangement:

• 3 months in the office, followed by a hybrid work model.

Requirements:

• Fluency in both German and English (written and spoken)
• Minimum of 1 year of technical support experience
• Strong problem-solving skills and technical knowledge
• Excellent communication and interpersonal abilities

Key Responsibilities:

• Provide urgent and critical technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues efficiently
• Document customer interactions and maintain detailed records of support cases
• Collaborate with team members to improve processes and enhance customer satisfaction

What We Offer:

• Competitive base salary (with potential for performance-based increases)
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
• Additional payment for night hours work (if applicable) as per approved company program
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
• Medical plan: comprehensive health and dental care
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services

Relocation Package:

• Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice (travel documents need to be presented e-ticket and invoice)
• Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days)

How to Apply:
If you are a proactive problem solver with a passion for providing excellent technical support, wed love to hear from you. Please send your CV and cover letter to katherine.adrianzen@cbtalents.org.