Bilingual Customer Support (Italian&English)

Job Title: Customer Service Representative (Native Italian)

Location: Athens, Greece
Job Type: Full-time
Salary: Competitive, based on experience

Position Overview:

As a Customer Service Representative, you will be the primary point of contact for our Italian-speaking clients. You will assist with a range of customer inquiries, from product information to troubleshooting, ensuring each interaction is handled with professionalism, empathy, and efficiency. Your native Italian language skills will be essential in offering high-quality service and maintaining customer satisfaction.

Key Responsibilities:

• Provide outstanding customer support via phone, email, and chat in Italian.
• Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Assist customers with product or service inquiries, order tracking, and account management.
• Ensure all customer interactions are accurately documented and tracked within our CRM system.
• Escalate complex issues or complaints to the appropriate department or team members.
• Stay informed on product knowledge, company policies, and industry trends to provide accurate information.
• Collaborate with internal teams to improve processes and enhance the customer experience.

Requirements:

• Native fluency in Italian (spoken and written) is a must.
• Strong proficiency in English for internal communication and reporting.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage multiple customer inquiries simultaneously in a fast-paced environment.
• Prior experience in a customer service role is preferred but not required.
• Proficiency in using CRM systems and Microsoft Office Suite (or similar software).
• Customer-focused, with a keen attention to detail and a positive, can-do attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic, friendly, and inclusive team environment.
• Flexible work hours and remote work options.
• Ongoing training and support to help you succeed.

If you are a self-motivated, customer-oriented individual with native Italian language skills, we would love to hear from you!

How to Apply:
Please submit your resume and cover letter detailing your qualifications and interest in the position to [email/contact information].