Bilingual Customer Support (Slovak & English) Relocation to Romania

We are seeking a dynamic, customer-oriented individual fluent in both Slovak and English to join our support team in Cluj-Napoca, Romania. 

If you are passionate about helping customers and solving problems and are willing to relocate to Romania, this role is perfect for you. 

You will provide top-notch customer service, ensuring clients receive the assistance they need with professionalism and efficiency.

Responsibilities:

• Provide exceptional customer support in Slovak and English via phone, email, and chat.
• Address customer inquiries, resolve complaints, and provide product or service-related assistance.
• Ensure customer satisfaction by efficiently managing and solving issues.
• Maintain accurate and up-to-date records of interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Continuously improve your knowledge of the company's products and services.

Requirements:

• Language Skills: Fluent in Slovak (both written and spoken).
• A minimum B2 English level (both written and spoken)
• Previous experience in customer service or a related field is an advantage but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to handle multiple customer inquiries efficiently and professionally.
• Willingness to relocate to Cluj-Napoca, Romania.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a team-oriented environment.

Benefits:

• Signing Bonus: 750 EUR Gross, paid within the first 3 months.
• Performance Bonus: Available after 3 months of employment.
• Meal Tickets: 30 RON per working day (approximately 120 EUR/month), loaded directly on the personal meal tickets card.
• Medical Subscription: Full coverage starting from the 2nd month of employment.
• Accommodation: Rent allowance of 500 EUR/month for the first 6 months of employment.
• Transportation: All relocation costs (plane ticket, bus, train) from your current location to Romania are fully covered.
• Opportunities for career growth and continuous training.

Why Join Us?

• Work on-site in one of Romania's most vibrant cities Cluj-Napoca.
• Relocation support to make your move stress-free, with rent and transportation costs covered.
• Be part of an international team and a company that values your contribution and offers opportunities for growth and development.

How to Apply:

If you're ready for a new adventure and have the required language skills and passion for customer support, send your CV to crenguta.timcu@cbtalents.org or just click "apply" and begin your exciting journey with us in Cluj-Napoca!