Customer Support Representative Slovak Speaker

Are you a native Slovak speaker looking for an exciting career opportunity in a dynamic and international environment? Join our team in Cluj-Napoca and be part of a rapidly growing global e-commerce project, providing exceptional customer service and support to Slovak-speaking customers.

Key Responsibilities:

• Deliver excellent customer service through phone, email, and chat, addressing customer inquiries, resolving issues, and ensuring a seamless customer experience.
• Assist customers with questions related to products, orders, shipping, and returns.
• Collaborate with different departments to ensure swift resolution of customer concerns.
• Stay updated on products, services, and company policies to provide accurate information to customers.
• Aim to meet and exceed performance metrics such as response time, resolution quality, and customer satisfaction.

What We Offer:

• Attractive Compensation Package: Competitive base salary, with performance bonuses available after the first three months, along with opportunities for progression as you continue in the role.
• Accommodation Support: Temporary accommodation and rental allowances to assist with your relocation to Cluj-Napoca.
• Meal Vouchers: Benefit from daily meal vouchers, credited directly to your personal meal ticket card.
• Healthcare Coverage: Comprehensive medical subscription starting from the second month of employment.
• Transportation Support: We cover all relocation costs, including flights, trains, or buses from your current location to Cluj-Napoca.

What We're Looking For:

• Native or fluent Slovak speaker with excellent written and spoken communication skills.
• Proficiency in English (both written and spoken).
• Prior customer service experience is a plus but not essentialenthusiasm and a customer-centric attitude are key.
• Strong problem-solving skills with the ability to work independently or as part of a team.
• Adaptability to a fast-paced environment and the ability to handle multiple tasks.

Why Join Us?

• Work in an international, multicultural environment with significant opportunities for growth and development.
• Be part of a project with a global impact, where your efforts directly contribute to the success of the brand.
• Enjoy flexible work schedules and opportunities for both personal and professional advancement.

If you're passionate about delivering exceptional customer service and are eager to join a thriving team in Cluj-Napoca, wed love to hear from you!

Apply today to start an exciting new career with us and make a meaningful impact in the Slovak market.