Romanian + English Customerr Service Specialist

Job Title: Romanian + English Customer Service Representative

Location: [Specify location or Remote]

Work Schedule:

• Monday to Friday: 8:00 a.m. 10:00 p.m.
• Saturday and Sunday: 10:00 a.m. 6:00 p.m.
  (All times are in the local market time zone)

Training:

• Duration: 2 weeks of training + 1 week of nesting
• Training will cover essential customer service skills, product knowledge, and system navigation to ensure your success in the role.

Requirements:

• Fluency in both Romanian and English (written and spoken)
• Excellent communication and interpersonal skills
• Previous experience in customer service is a plus

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions
• Assist customers with their concerns, ensuring a high level of satisfaction
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve processes and customer experience

What We Offer:

• Competitive base salary (with potential for performance-based increases)
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
• Additional payment for night hours work (if applicable) as per approved company program
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
• Medical plan: comprehensive health and dental care
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services

Relocation Package:

• Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice (travel documents need to be presented e-ticket and invoice)
• Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days)
• Please note: If the contract is terminated within the first 6 months of employment, any outstanding net amount from advance salary payments will be due back and deducted from the last salary/salaries before leaving the company, and no payment of the travel expenses will be processed.

How to Apply:

If you are passionate about helping customers and have strong communication skills, wed love to hear from you. Please send your CV  to katherine.adrianzen@cbtalents.org