About the job Customer Support Analyst (Danish & English) - Bulgaria
Job Title: Customer Support Analyst (Danish & English)
Location: Sofia, Bulgaria
Department: Customer Support
Job Type: Full-time / Part-time (4h / 6h / 8h contract options)
Work Schedule: 09:00 - 21:00 (Monday - Sunday, rotating shifts)
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Job Overview:
We are seeking a **Customer Support Analyst** with fluency in **Danish** and **English** to join our team for a leading Fintech account. As part of the **Customer Care Team**, you will be responsible for handling all types of customer inquiries, specifically related to money transfer transactions. This role is ideal for candidates passionate about delivering exceptional customer service in a dynamic, fast-paced environment.
The position offers **multiple contract options** (4h, 6h, or 8h), and provides excellent opportunities for professional growth within the ever-evolving fintech industry.
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Key Responsibilities:
- Customer Care:
Provide top-quality customer support for money transfer transactions, addressing all questions and resolving potential issues efficiently.
- Issue Resolution:
Handle and resolve customer queries regarding money transfers, transactions, and potential system issues via multiple communication channels (phone, email, and live chat).
- Documentation:
Accurately log and update customer interactions and issues in the system to ensure records are complete and easy to follow up on.
- Process Adherence:
Ensure all customer queries and cases follow company procedures and compliance regulations.
- Collaboration:
Work closely with the internal team to escalate and resolve more complex customer issues.
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Training:
- Training Duration:
**11 weeks**, fully onsite in our Sofia office.
- Training Content:
Comprehensive training program covering all aspects of money transfer processes, tools, and customer service best practices.
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Qualifications:
- Languages:
- Fluency in Danish (C1 level or above)
- Proficiency in English (B2 level or above)
- Experience:
- Previous experience in **customer service** or **call center** roles is preferred but not mandatory.
- Skills:
- Strong communication and interpersonal skills.
- Ability to handle sensitive information and provide professional customer support.
- Good problem-solving skills and attention to detail.
- Education:
- High School Diploma or equivalent required.
- Further education in Business or Finance is a plus but not required.
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Perks and Benefits:
- **Competitive Salary Package**: Reflecting your language skills and experience.
- **Meal Tickets**
- **Private Medical Subscription**
- **Reimbursement for Public Transportation Subscription**
- **Performance-Based Incentives**: Potential for bonuses based on performance metrics.
- **Career Growth Opportunities**: Opportunities to grow and develop within a leading global fintech company.
- **Supportive Work Environment**: Positive and collaborative culture, encouraging both personal and professional growth.
- **Onsite Training**: Full paid training for the first 11 weeks.
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Relocation Support (if needed):
- **Rental Allowance:**
- **300 BGN** rental allowance for the duration of the contract (rent in Bulgaria typically ranges from **250 to 400**, depending on location).
- **Flight Reimbursement:**
- **150 BGN** flight reimbursement (provided upon arrival or with the first salary).
- **Real Estate Assistance:**
- **Full assistance** with finding accommodation in Sofia and navigating the real estate market.
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Working Environment:
- Dynamic & Diverse Environment: You will work alongside a young, motivated, and diverse team in the fintech industry.
- Modern Office Facilities: Fully equipped kitchen, lunch area, and modern workspace.
- Central Location: Our office is conveniently located near public transportation, local shops, restaurants, and other amenities.
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If you're passionate about delivering exceptional customer service and excited about joining a fast-growing fintech company, apply now to become a key part of our global team!