Customer Support with Croatian

Are you a dynamic individual fluent in Croatian and English, looking for an exciting opportunity abroad? 

We are seeking Customer Support Specialists to join our vibrant team in Cluj-Napoca, Romania. If you are willing to relocate and start a new adventure, this position is for you!

Key Responsibilities:

• Provide exceptional customer service to Croatian-speaking customers via email, chat, and phone.
• Handle customer inquiries, troubleshoot issues, and provide accurate information in both Croatian and English.
• Maintain a high level of customer satisfaction by delivering professional and prompt support.
• Collaborate with other departments to resolve complex issues and improve the customer experience.

Requirements:

• Fluency in Croatian (both spoken and written).
• A minimum B2 English level.
• Strong communication and problem-solving skills.
• Ability to work on-site in Cluj-Napoca, Romania.
• Previous experience in customer service or call centers is a plus but not mandatory.
• Enthusiastic, customer-oriented mindset with a willingness to learn.

Benefits Package:

• Signing Bonus: 1,000 gross, paid within the first 3 months.
• Performance Bonus: Available after 3 months, based on individual and team performance.
• Meal Tickets: Receive 30 RON per working day (~120 per month), directly loaded onto your personal meal tickets card (for 20 worked days).
• Medical Subscription: Full medical coverage starting from the 2nd month of employment.
• Accommodation:
  • 3 months in company-provided accommodations.
  • An additional 3 months of rent allowance (500 Gross per month).
• Transportation: All relocation costs covered (including plane, bus, or train tickets from your current location).

Relocation to Romania:

• This is an on-site role based in Cluj-Napoca, Romania.
• Full assistance with transportation and temporary accommodation for the first 6 months to help you settle comfortably.

Why Join Us?

• Exciting international work environment in a vibrant city.
• Opportunities for growth and career development.
• Comprehensive benefits package to support your relocation and lifestyle.

If you're ready to take the next step in your career and explore a new country while working in a supportive and dynamic environment, apply today or send me your updated English CV at crenguta.timcu@cbtalents.org