Italian speakers in Malta

Job Title: Italian Customer Support Representative

Location: Malta

Company Overview:
Cross Border Talents is a renowned international recruitment agency specializing in connecting top talent with leading companies across borders. With our commitment to excellence, we are seeking a dedicated Italian Customer Support Representative to join our client's team in Malta. This position offers an exciting opportunity to work in a multicultural environment while providing exceptional support to Italian-speaking customers.

Job Overview:
As an Italian Customer Support Representative, you will represent our client, providing timely assistance and resolving inquiries for their Italian-speaking customer base. Your role will be crucial in ensuring customer satisfaction and fostering positive relationships with clients.

Responsibilities:

1. Respond promptly and professionally to customer inquiries via email, chat, and phone in Italian.
2. Assist customers in understanding and utilizing our client's products/services effectively.
3. Address customer concerns and troubleshoot technical issues with empathy and patience.
4. Escalate complex issues to the appropriate departments for resolution while maintaining ownership of the customer's query.
5. Maintain accurate records of customer interactions and transactions using our client's CRM system.
6. Collaborate with internal teams to improve processes and contribute to a positive customer experience.
7. Stay informed about our client's products/services and industry trends to provide accurate information to customers.

Requirements:

1. Fluent proficiency in Italian (written and spoken) is essential.
2. Excellent communication skills with a customer-centric approach.
3. Previous experience in customer support or a related role is preferred.
4. Strong problem-solving abilities and attention to detail.
5. Ability to multitask and prioritize tasks in a fast-paced environment.
6. Familiarity with CRM systems and support tools is a plus.
7. Flexibility to work in shifts, including evenings and weekends, as needed.

Benefits:

1. Competitive salary package with performance-based incentives.
2. Opportunities for career growth and advancement within the company.
3. Relocation assistance for candidates moving to Malta.
4. Health insurance and other employee benefits.
5. A supportive and collaborative work environment with a diverse team.

How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a multicultural environment, we encourage you to apply! Please send your resume

Equal Opportunity Employer:
Cross Border Talents is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, marital status, or disability status.