Polish-Speaking Customer Support Specialist

Polish-Speaking Customer Support Specialist

Exciting Opportunity in Lisbon, Portugal!

Are you a fluent Polish speaker with a passion for delivering exceptional customer service? Join a leading global company in Lisbon, Portugal, and become part of a vibrant, international team. Relocation support is provided to make your move to one of Europe's most dynamic cities seamless and exciting! 

Position: Customer Support Specialist

Location: Lisbon, Portugal

Employment Type: Full-time

Compensation: Competitive base salary plus performance-based bonuses.  

What Youll Do:

• Provide outstanding support to Polish-speaking customers via phone, email, or chat, addressing inquiries and resolving issues professionally.
• Ensure high customer satisfaction by offering solution-oriented assistance and escalating complex cases when necessary.
• Maintain accurate records of customer interactions using company systems.
• Collaborate with team members and other departments to enhance service quality and streamline processes.
• Stay informed about company products, services, and policies to deliver accurate information to customers.

What Were Looking For:

• Fluency in Polish (C1 or native level) and proficiency in English (B2 level), both verbal and written.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
• Basic proficiency in Microsoft Office (e.g., Excel, Word) or similar tools.
• Previous experience in customer support or a related field is a plus but not required.
• Willingness to relocate to Lisbon, Portugal, and work in an office-based environment.
• Flexibility to work rotational shifts, including weekends (e.g., 8-hour shifts between 8 AM and 8 PM).

What We Offer:

• Competitive salary and performance-based bonuses based on your skills and experience.
• Relocation Support: Assistance with visa, flights, and accommodation for candidates moving from Poland or other EU countries.
• Comprehensive paid training to prepare you for success in the role.
• Private health insurance and a public transportation card.
• Access to a Multisport card for fitness and leisure activities.
• A welcoming, international, and inclusive workplace in the heart of sunny Lisbon.
• Opportunities for career growth within a globally recognised company.

Why Lisbon?

Lisbon is a vibrant, multicultural city known for its sunny weather, rich history, and affordable lifestyle. As a Customer Support Specialist, youll enjoy a rewarding career while immersing yourself in Portugal's warm and welcoming culture. Our relocation support ensures a smooth transition, allowing you to focus on your new journey. 

Interested candidates are invited to submit their resumes