Danish and English Customer Support Analyst - Bulgaria

Job Opportunity: Customer Support Analyst (Danish & English) Fintech Account in Sofia

Are you fluent in Danish and English? Do you want to work in a fast-growing Fintech environment? Join our dynamic team in Sofia as a Customer Support Analyst!

Position: Customer Support Analyst

Location: Sofia, Bulgaria (Onsite)

Languages Required: Danish (C1) & English (B2)

Work Schedule: 09:00 - 21:00 (Monday-Sunday)

Contract Hours: Flexible (4h / 6h / 8h)

Training Duration: 11 weeks (Fully paid)

Your Responsibilities:

- Provide customer care on **money transfer transactions**.

- Handle all potential issues and customer inquiries via phone, chat, or email.

- Assist with troubleshooting and resolving any transactional concerns.

- Maintain a professional relationship with clients and ensure a seamless experience.

What We Offer:

- Competitive salary

- Flexible working hours (4h / 6h / 8h contracts)

- **Full training** (11 weeks) to set you up for success

- Opportunities for professional **growth** and development

- Positive and supportive team environment

- Private health insurance and other employee benefits

Relocation Package (if needed):

- **300 BGN rental allowance** for the duration of the contract (Rent in Bulgaria can range from 250 to 400 EUR depending on location)

- **150 BGN flight reimbursement** (can be arranged immediately upon arrival or with the 1st salary)

- **Real estate admin assistance** to help you find housing and settle in

If you're ready to take your customer support skills to the next level in the Fintech industry and work with a global team, wed love to hear from you!

Apply today and join us in Sofia!