Spanish Customer Support Agent

Spanish Customer Support Agent

Location: Athens, Greece
Position Type: Full-time, On-site

Are you ready to elevate your career while exploring one of the worlds most historic cities? If you are a fluent Spanish speaker with a passion for customer service, we have an exciting opportunity for you in Athens!

About Us:

Join our team in Athens, where we provide exceptional customer support services for some of the worlds leading brands. We pride ourselves on fostering a collaborative and inclusive work environment, where every team member is valued. Our goal is to deliver outstanding customer experiences, and were looking for dedicated individuals to help us achieve this.

Key Responsibilities:

• Customer Engagement: Offer friendly and efficient customer support to Spanish-speaking clients through various channels, including phone, email, and chat.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues promptly, ensuring a high level of satisfaction.
• Product Expertise: Acquire in-depth knowledge of our products and services to effectively assist customers and provide accurate information.
• Record Keeping: Document customer interactions and resolutions accurately in our CRM system.
• Feedback and Improvement: Share customer insights and feedback to help enhance our support processes and overall customer experience.

Requirements:

• Language Skills: Native or fluent in Spanish (written and spoken). Good command of English is essential for internal communication.
• Experience: Prior experience in customer service or a related field is beneficial but not required.
• Technical Proficiency: Basic computer skills and familiarity with customer service software or CRM systems.
• Communication Abilities: Excellent verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly.
• Problem-Solving: Strong ability to think quickly and provide effective solutions in a fast-paced environment.
• Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as needed.

What We Offer:

• Competitive Compensation: Attractive salary package with performance-related bonuses.
• Career Development: Opportunities for growth and advancement within the company.
• Extensive Training: Comprehensive training programs to equip you with the skills and knowledge for success.
• Modern Work Environment: Work from our state-of-the-art office in the vibrant city of Athens.
• Cultural Experience: Experience life in Athens, a city renowned for its rich cultural heritage, lively neighborhoods, and scenic beauty.
• Relocation Assistance: Support with relocation to Athens, including help with finding accommodation and settling in.

Why Choose Athens?

Athens is not just a city; it's a unique blend of history, culture, and modern living. From its ancient monuments and bustling markets to its beautiful beaches and dynamic nightlife, Athens offers something for everyone. Embrace the Mediterranean lifestyle, savor the delicious Greek cuisine, and enjoy the welcoming spirit of the Greek people.

How to Apply:

If you are passionate about customer service and excited to start a new chapter in Athens, we want to hear from you! Please send your CV