Technical Customer Support Representative Serbian Speaker

Job Description: Technical Customer Support Representative Serbian Speaker

Are you a native Serbian speaker with a passion for technology and customer service? Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a global technology project, delivering top-tier customer service and technical assistance.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat, resolving issues related to products, services, and troubleshooting technical problems.
• Assist customers with inquiries regarding product features, setup, and configurations.
• Maintain clear communication with customers, offering solutions and escalating issues when necessary.
• Stay up-to-date with the latest product updates and company policies to provide accurate and efficient support.
• Meet performance goals, including response times, resolution rates, and customer satisfaction metrics.

What We Offer:

• Competitive Compensation Package: Attractive base salary, with performance bonuses available after the first three months and the potential for progression as you continue in the role.
• Accommodation Support: For those choosing to relocate to Cluj-Napoca, we offer temporary accommodation, or a rental allowance if you prefer your own housing.
• Meal Vouchers: Benefit from daily meal tickets, credited directly to your personal meal ticket card.
• Healthcare Coverage: Enjoy comprehensive medical coverage starting from your second month of employment.
• Transportation Support: We fully cover transportation costs from your current location to Romania, including flights, trains, or buses.

What We're Looking For:

• Native or fluent Serbian speaker with excellent communication skills in both spoken and written Croatian.
• Proficiency in English (both written and spoken).
• Previous experience in customer service or technical support is preferred but not essential.
• Strong problem-solving skills and a passion for technology and troubleshooting.
• Ability to work independently in a remote setting and manage time effectively.
• Adaptability to a fast-paced, customer-focused environment.

Why Join Us?

• Work remotely from anywhere in Romania, with the flexibility to create your ideal work-life balance.
• Be part of a dynamic, multicultural team with significant opportunities for career growth and professional development.
• Contribute to a high-impact global project where your technical expertise directly enhances the customer experience.

If youre passionate about providing excellent customer support and eager to take on a new technical challenge, wed love to hear from you!

Apply today to embark on an exciting career in technical customer support and make a significant impact in the Croatian market.