German Customer Support Advisor

About the Role

Are you fluent in German and passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy helping others solve problems? Join our team as a German Customer Support Advisor in Bucharest! We offer flexible work arrangements, allowing you to work on-site or in a hybrid mode to suit your lifestyle.

Key Responsibilities

• Customer Engagement: Respond to customer queries via phone, email, and chat in German.
• Issue Resolution: Provide clear and accurate solutions to customer issues and inquiries.
• Product Expertise: Gain comprehensive knowledge of our products and services to assist customers effectively.
• Record Keeping: Maintain detailed and accurate records of customer interactions and issues in our CRM system.
• Feedback Collection: Gather and report customer feedback to enhance our products and services.
• Team Collaboration: Work closely with other teams to ensure seamless customer service and operational efficiency.

Requirements

• Language Skills: Fluency in German and strong English communication skills.
• Experience: Previous customer support experience is advantageous but not mandatory.
• Technical Proficiency: Comfortable with basic computer operations and learning new software tools.
• Problem-Solving: Excellent analytical skills and a proactive approach to resolving customer issues.
• Interpersonal Skills: Strong communication skills and a customer-oriented attitude.
• Flexibility: Ability to work various shifts, including weekends and holidays if required.

What We Offer

• Competitive Salary: Attractive salary package with performance-based bonuses.
• Flexible Work Options: Choose between on-site work or a hybrid model to balance your work and personal life.
• Career Growth: Opportunities for professional development and career progression.
• Supportive Environment: A friendly and inclusive team atmosphere in our modern Bucharest office.
• Comprehensive Training: In-depth training to help you excel in your role.
• Employee Benefits: Health insurance, meal vouchers, and more.

How to Apply

Ready to embark on an exciting career journey with us? Send your resume now.